Shipping and return policy

We ship to the following countries and any import duties and taxes you may incur are your responsibility.

If you can't find your country below, just drop us an email at hello@myhappywines.com and we'll do everything we can to help get you your MyHappyWines.

Below is the full list of the countries we ship to and delivery fees:

  • Germany – free delivery

  • Austria, Luxembourg, Belgium, Netherlands – €3,00

  • Denmark, Liechtenstein, Czech Republic – €4,50

  • Monaco – €6,50

  • Slovakia, Slovenia, Hungary  – €9,50

  • Sweden – €12,50

  • Estonia, Norway, Croatia, Finland – €16,00

 

We do not deliver to any islands (in none of the abovementioned countries)!

RETURN OF GOODS

  1. You have the right to contact us and ask to return the products and for a refund up to 14 days after receipt of goods, you will then have an additional 14 days to return the goods from the date you informed us of wanting to return them. You will be refunded within 14 days of us receiving the goods back. 

  2. Products must be returned to us in their original, unopened and in resalable condition.

  3. It must contain a complete returns form explaining the problem. You can find the form here

  4. We will only issue a refund once your return has been received (within 14 days). The refund will be issued using the same payment method used when placing the order. 

  5. Customers are responsible for the cost of returning the goods to MyHapyWines, we do not refund any carriage charges paid.

  6. It is advised that you use a secure and tracked postage method and that you keep your receipt as proof of postage. MyHappyWines cannot be held responsible for goods lost in transit during returns.

  7. Items that you have bought on a sale or using any discount code are not subject to return.

  8. We do not cover any tolls, tariffs, additional taxes or surcharges applicable to shipping MyHappyWines products (e.g. tolls, taxes on alcohol import).

Return address (please make sure to include your completed return form inside the package): 

MyHappyWines 

C. Aust

Deroystraße 19

80335 Munich

Germany